Returns

RMA RETURN INSTRUCTIONS

1. Please fax a copy of the original invoice together with this request form when requesting a pre-assigned RMA number
2. RMA number shall be issued within 24 hours upon receipt of completed request form. Once assigned, the RMA number is valid for only 10 days.
3. Please mark the RMA No. on every package to be returned. All returned merchandise must have this pre-assigned number. Otherwise, it shall be refused.
4. Ship prepaid, within 10 days, the defective product in original packaging with a copy of this RMA form and invoice. If damaged during shipping, package shall be refused.
5. All claims for in complete, defective, and/or missing accessories or products, must be made within 48 hours once merchandise is received.

REFUND POLICY

A refund will only be applicable if, a warranty repair cannot be carried out or parts obtained within 30 days, then either a replacement or full credit return payment will be made. Note: We do not operate a money back guarantee. (Please contact our RMA dept, if needed)

WARRANTY

New products are covered by manufactures warranties or unless otherwise stated. (Please see stock lists for warranty periods).
Company Name:
Contact Name:
E-Mail Address:
Street Address:
City:
State/Province:
Post Code:
Telephone:
Fax:
Invoice Date:
Invoice Number:
Qty:
Item Number:
Serial Number:
Action Requested:
Reason for Return:
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