RMA RETURN INSTRUCTIONS
1. Please fax a copy of the original invoice together with
this request form when requesting a pre-assigned RMA
number
2. RMA number shall be issued within 24 hours upon receipt of
completed request form. Once assigned, the RMA
number is valid for only 10 days.
3. Please mark the RMA No. on every package to be returned.
All returned merchandise must have this pre-assigned
number. Otherwise, it shall be refused.
4. Ship prepaid, within 10 days, the defective product in
original packaging with a copy of this RMA form and invoice.
If damaged during shipping, package shall be refused.
5. All claims for in complete, defective, and/or missing
accessories or products, must be made within 48 hours once
merchandise is received.
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REFUND POLICY
A refund will only be applicable if, a warranty repair cannot be
carried out or parts obtained within 30 days, then either
a replacement or full credit return payment will be made.
Note:
We do not operate a money back guarantee.
(Please contact our RMA dept, if needed)
WARRANTY
New products are covered by manufactures warranties or unless
otherwise stated. (Please see stock lists for warranty periods). |
